Clan Living Loughborough Student Accommodation
Frequently Asked Questions
We often get asked similar questions; so we thought we’d help and give you the answers you will most likely need.
FAQ’s
Finding a student house in Loughborough can be tricky; we are sure there are many things you’d prefer to be doing.
But we are here to help make it a bit easier.
You’ll find answers to many of the most frequently asked questions here, but if we have missed anything, by all means just get in touch.
When do the properties get reserved?
The early bird catches the worm. We frequently get enquiries for our student properties a year, even two years in advance, for when students in their second year want to secure a house for when they return from their placement.
Most of our student homes tend to be fully booked by Christmas or shortly thereafter.
This is not to say that the later you leave it you won’t find a house; there are plenty of properties out there. But the quality of accommodation and location becomes much more restricted the later you leave it.
You will also be competing with more experienced second years, placement students and returning finalists for the best student houses.
We recommend that once you are happy and secure with your group of friends, you waste no time in securing a student house that you are all happy with.
Do not let the agents force a sale or pressure you into something you are not comfortable with; take your time, but when you do find something, don’t waste any time in securing it.
When are you available for viewings?
We work all around the week, including weekends. For those of you who are perhaps on placement elsewhere, we will happily accommodate you on weekends and awkward times.
We will come and pick you up and escort you to our properties in our own vehicle, to save you the trouble and protect against the UK weather!
What time of agreement/tenancy document will we be signing?
We only rent our properties to groups of students who want to fill a whole house; the tenancy agreement is an Assured Shorthold Tenancy, as defined in Section 20 of the Housing Act 1988; see our sample tenancy agreement here.
The tenancy runs from 1st July for 52 weeks, and to confirm your reservation for a house you will all be required to sign a joint tenancy agreement.
Do we require a Rent Guarantor?
Yes, every student who rents with us will require a rent guarantor.
A guarantor is someone, who in the event should you not be able or choose not to pay your rent, will legally be required to step in and cover the payments.
Our rent guarantor agreement is a binding legal contract; see sample guarantor agreement.
During the process of submitting your tenancy application, we will also ask for your rent guarantor’s details.
Your guarantor can be any UK-based resident over the age of 18, and will usually be a parent, guardian, relative, or family friend. He/she will have to pass the necessary checks.
We have an online e-signing platform, and your guarantor will receive an email to ask them to view, read, and sign the guarantor agreement.
What is a Security Deposit?
Every student who rents with us will pay a refundable £300 security deposit which is to be paid upon the signing of the tenancy agreement.
You will be provided with details of the scheme and a copy of the deposit protection certificate. See www.mydeposits.co.uk for more information.
Upon the ending of your tenancy, once we have done the appropriate end of tenancy checks, we will do our best to work with you to ensure that you receive all of this £300 deposit back.
Check-In: at the start of the tenancy you will be invited to attend a check-in process, where you will be provided with a visual inventory of the property; the inventory is a record of the condition of the property and the fixtures, fittings, furnishings and effects.
Check-Out: at the end of the tenancy you will be invited to attend a check-out process, which will comprise a full inspection of the property. Any items missing, damaged or otherwise in a different state to their condition at the check-in will be recorded.
Deposit Return: if there are any deficiencies or defects discovered at the check-out; including any missing rent, we will account for the cost of any agreed remedial action. Otherwise, subject to their being no deficiencies or defects, your deposit shall be returned in full within 10 working days of the end-of-tenancy accounts having been agreed.
What about Bills & Utilities?
We pride ourselves on making your stay with us as convenient and stress-free as possible, so we take care of all your bills and utilities in your student house.
This includes
Gas, water, electric
TV License
Virgin Media Broadband
Virgin Media TV Package
For more information, go to the all-inclusive package page.
What happens if something goes wrong in the house? Is it maintained?
Of course. We have a team of skilled contractors who deal with any issues that may arise.
All we ask is that you report issues as soon as they appear, so we can prevent further damage.
For any emergencies, we will arrive on the same day to rectify. For less urgent issues, you can still rely on us to have it sorted within 24-48 hours.
Is there a Cleaner? What about a Gardener?
Yes, to both. Our inclusive package offers both a monthly communal clean of the property as well as monthly maintenance of the front, rear and sides of the property!
What about Parking?
If your house has offroad parking, then fantastic. However, many of our properties are terraced and as a result, may offer ‘On Street’ parking.
Each house will typically offer 2 On-Street Parking Permits, which you will have to purchase from the Leicestershire County Council. Read more below.
Leicestershire County Council is responsible for the administration of Residents' Parking Schemes in Charnwood Borough. The schemes are designed to help residents park close to their homes while deterring vehicles from outside the area from parking and causing congestion.
These schemes do not reserve places exclusively for each permit holder, but permit holders can park in any of the streets within their designated scheme area (zone) in the resident parking bays provided.
Residents are guaranteed one permit per property at a cost of approximately £50 - valid for 12 months - additional permits, and visitor parking permits can be applied for and are issued subject to availability.
For further details of where the Residents' Parking schemes are, how they operate and how to apply for a permit please go to the Parking Permits page on the Leicestershire County Council website.
Or contact Residents' Parking office at Leicestershire County Council as follows:
Phone: 0116 305 5442
Email: residentparking@leics.gov.uk
Post: Residents' Parking, PO Box 9854, Leicester LE3 7BX
Recycling & Waste
Charnwood has an alternate weekly collection for recycling [green wheelie bin] and waste [black wheelie bin].
You can find out when your recycling and waste collection days are by going to www.charnwood.gov.uk/pages/recycling and entering your address or postcode.
You can find out more about recycling by going to www.charnwood.gov.uk/pages/recycling
What is DASH?
We are a DASH Accredited Landlord. DASH accredits the landlord rather than the property, but DASH staff carry out random property inspections to ensure that properties registered with the scheme meet the required standards, and that they offer a satisfactory level of health and safety.
At least 10% of properties are inspected when a landlord initially joins the scheme, though this figure can be far higher in some cases. Properties are then randomly sampled on an on-going basis to ensure that compliance is being maintained. DASH will also randomly sample tenants, usually through postal questionnaires, to establish whether their landlord continues to comply with the scheme's Code of Management.
If you select a DASH landlord, you take the risk out of choosing your property. Landlords that have come forward to join the scheme have done so on an entirely voluntary basis.
They have joined the scheme because they believe they are the best in the business and can be relied upon to make your experience as a tenant as enjoyable as possible. See DASH website www.dashservices.org.uk for more information.
Interested in joining us for the next academic year?
Getting started is easy. Get in touch with us to chat about your house.
Read what our previous members have had to say:
“Great accommodation and attentive student landlord!”
“Best student accommodation on the market! Properties are sexy and the landlord attends to problems immediately.”
“Impressed with the property, fancy interior design ! Highly recommend and must try to experience.”
“Brilliantly ran operation.... Was sceptical when choosing accommodation for my kids after halls but Mr Hamm was incredibly professional and the son has given excellent reviews! Definitely more expensive than average but in my opinion 100% worth it based on the quality / experience.”
“Amazing student housing! Great experience with a Landlord who was reallt helpful and responsive with all requests! Would definitely recommend Clan Living Experience!”
Meet Henri Hamm
My mission is to provide students at Loughborough University amazing quality student homes; homes that inspire and are designed for you to succeed.
I was recently a student, so I know what it feels like to deal with poor landlords or houses.
I take incredible pride in delivering a personal, responsive service to every one of my tenants, and I care about making sure everyone has an experience worth remembering when renting with Clan Living.